Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: name, email address, phone number, and account details when you register.
• Health Data: voice logs, symptoms, mood, and other self-reported health information you choose to provide.
• Device & Usage Data: IP address, browser type, operating system, and activity within our Services.
• Cookies & Tracking: we use cookies and similar technologies for analytics, personalization, and performance.

2. How We Use Your Information

We use your data to:

• Provide, personalize, and improve our Services.
• Analyze patterns and generate personalized health insights.
• Maintain security and prevent fraud.
• Communicate updates, new features, and support.
• Conduct research and improve our AI models (with anonymization or pseudonymization where possible).
• Marketing: internally analyze trends and send you updates or recommendations, where legally permitted.

3. Sharing of Information

We do not sell your personal or health data. We may share information only in the following cases:

• With Service Providers: cloud hosting, analytics, and technical support partners.
• For Legal Compliance: if required by law or legal process.
• With Consent: if you agree to share with healthcare providers or research partners.

4. Lawful Basis for Processing (GDPR / CCPA)

We process your data only where lawful bases exist, including your consent, performance of a contract, legitimate interest, or legal obligation.

• California Residents: you have the right to opt out of any "sale" or "sharing" of personal information as defined by CCPA/CPRA. We do not sell your data.

5. Cross-Border Data Transfers

If you are located in the EEA, UK, or Switzerland, your data may be transferred outside your country of residence (including to the US). We use safeguards such as Standard Contractual Clauses (SCCs) to protect your data.

6. Data Storage & Security

Your data is stored on encrypted servers.

• Data is encrypted both in transit (TLS/HTTPS) and at rest.
• Access is restricted to authorized staff only.
• In case of a breach affecting your data, we will notify you and relevant regulators as required.

7. Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal data.
• Request a copy of your health data (data portability).
• Restrict or object to processing.
• Withdraw consent at any time.
• Opt out of marketing communications.

Requests can be made at info@levelone.health.

8. Data Retention

We retain data while you actively use the Services. If inactive for 24 months, your data will be deleted unless retention is required by law. You may request deletion anytime.

9. Research and AI Use

During the beta trial, anonymized or pseudonymized data may be used to test, train, and improve our AI systems. You can withdraw consent for this use by contacting us.

10. Children's Privacy

The Services are not directed to individuals under 18. We do not knowingly collect such data; if found, it will be deleted.

11. Changes to this Policy

We may update this Privacy Policy. Updates will be posted with a new "Last Updated" date.

12. Contact Us

If you have questions, contact us at: